Skip to main content

    Support

    Offers

K
kissfreak1975-
1st Topic
1st Reply
1st Like

26 Messages

Wednesday, June 18th, 2025 11:45 PM

Question about the Jurassic World Rebirth ticket/activity kit offer (Xfinity rewards)

To whom it may concern:

I had a question about the Xfinity rewards program. The Xfinity rewards offer for this month is two tickets for the Jurassic World Rebirth movie that comes out on July 2nd. I clicked on the get tickets link, but it just took me to the rewards page, and it doesn't have a link to get the tickets, just a link to the Jurassic World Rebirth activity kit. I clicked on the learn more link, and it stated get this reward by August 10th to download your copy. I was wondering if I got this reward, would I still get the tickets, or is that a different offer? What does the download your copy mean, is that a downloadable copy of the movie? Please just explain this to me. Thanks. 

Question

 • 

Updated 

13 days ago

173

2

XfinityMartyR

Official Employee

 • 

2.3K Messages

16 days ago

 

kissfreak1975- Thanks for reaching out! The Xfinity Rewards surrounding Jurassic World were just added today, however we don't have any details about the offers. We are waiting for an update, so we can provide additional information to all our customers. Once we have an update, we will update you here. Thank you for your patience!   

 

 

2

user_b74cb3

Visitor

 • 

6 Messages

Then why send the email out offering them if you have no idea what the details are.

Like

Reply

15 days ago

0

XfinityThomasA

Official Employee

 • 

2.5K Messages

 

Hello, user_b74cb3. Xfinity Rewards is a new program just for Xfinity customers — our way of saying thank you for being with us. Rewards members enjoy a special mix of special perks, unique experiences, product benefits, and so much more. The longer you’re with Xfinity, the more rewards you get, and it’s free and easy to use.

 

Use the Xfinity app or visit Xfinity Rewards to view more examples of the perks that are available to Rewards members. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

XfinityChelseaB

Official Employee

 • 

1.8K Messages

15 days ago

@kissfreak1975-, Thank you for your patience, and we did look into this more for you. It looks like there were only a limited amount  of tickets, and they were already all taken by the time you got to it, I do apologize. 

3

0

Again

Expert

 • 

31.9K Messages

@kissfreak1975-​ 

The email was sent to many Rewards customers at the same time - a bulk email.  And at the time it was sent, tickets were available.  Apparently they went very quickly.  It was not false advertising.  There were a limited number of tickets - first come, first serve.  Sorry.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

13 days ago

0

kissfreak1975-

26 Messages

Ok, I get it. Sometimes things don't last. I just wish Xfinity would send the rewards email out earlier in the month instead of towards the end. I have a question that wasn't answered in any of the previous messages. In the link for the activity kit, it mentioned something about use this reward by August 10th, and get a download copy. What is the download copy? Is it the movie or is it part of the activity kit? Please let me know. If it's a download of the movie, that would make up for the tickets vanishing, but I guess I'm being too hopeful. Please answer my question. Thanks. 

Like

Reply

13 days ago

0

XfinityChelseaB

Official Employee

 • 

1.8K Messages

@kissfreak1975-, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

forum icon

New to the Community?

Start Here