Question on new plans

I saw the announcement about the new internet prices--the 4 speed tiers with 3 different pricing options for each. For example, 500 Mbps: $55 (1 year guarantee), $70 (5 year guarantee), $85 (Everyday price). I currently pay $97/month for 600Mbps ("Fast" plan) with my own modem. I was thinking about switching to the new 500 Mbps plan and saving money, but neither the $55 or $70 price is listed as an option when I'm logged into my account and click "Change speed" under my Internet plan. In fact, the only prices I see as available are the everyday prices: $70, $85, $100, and $130 depending on speed.

What's the deal with this? The article/press release on Comcast's own website refers to simplicity, no hidden fees, anyone can upgrade etc. Why am I not seeing access to those cheaper prices?

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EG

Expert

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111.4K Messages

4 days ago

Moved here to Customer Service.

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XfinityThomasA

Official Employee

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2.5K Messages

4 days ago

Hello, and thank you for reaching out about the pricing, tennisace01. I know I'd be wondering that same thing too. Let's take a closer look together and review the optoins and differnces between them. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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T

tennisace01

Visitor

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6 Messages

So I called this morning and asked to change to one of these new plans (the 500Mbps one) and I received the email confirming my updated service, but when I login to my account online under Internet, it's still showing the old plan ("Fast") and upon doing a speed check, I am not getting the new upload/download speeds of the plan I updated to. Not sure what to do.

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3 days ago

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XfinityJanelle

Official Employee

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1.6K Messages

I am happy to take a look at the account and make sure you have received your new plan. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 days ago

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T

tennisace01

Visitor

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6 Messages

@XfinityJanelle I just sent the message as requested

(edited)

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3 days ago

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tennisace01

Question on new plans

EG

XfinityThomasA

tennisace01

XfinityJanelle

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