1 Message
Question
I currently moved into my new home and my electric company connected me to an agent that helped me and made an offer through them for Xfinity and I signed up and was waiting on my equipment and I have yet to receive it
1 Message
I currently moved into my new home and my electric company connected me to an agent that helped me and made an offer through them for Xfinity and I signed up and was waiting on my equipment and I have yet to receive it
EG
Expert
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109.8K Messages
5 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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1.8K Messages
4 days ago
Hi there, @user_ldjc64 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I first would like to thank you for choosing Xfinity to be your provider. I can most definitely get your account pulled up so I can look into your equipment concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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