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Visitor

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2 Messages

Friday, June 27th, 2025 10:03 PM

Raise wire for construction

Hello, please raise or remove the existing wire that goes across my backyard to allow for construction.

Official Employee

 • 

270 Messages

4 days ago

Thank you for reaching out about the line in your backyard @user_ydr9l3. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

Visitor

 • 

2 Messages

Thanks, I just sent it.

Official Employee

 • 

217 Messages

It doesn't look like our team has received a message just yet user_ydr9l3

To send a "Direct Message" to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window and press Enter to send it.

 

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