Range extender

Question

I’ve recently installed Xfinity modem/router for streaming. The modem/router is approximately 50+’ from my smart tv. My tv has began constantly buffering during programming and was suggested I get a range extender due to the reduction in 5g strength at this distance. I went to Xfinity store to buy one and was told I might be able to get one free? I’m not very tech savvy at all. Any assistance would be greatly appreciated.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityThomasD · Answer

user_81od0x Thank you for creating a post on our Community Forums. A WiFi extender can be very useful to help carry the WiFi signal further through your home, and with proper placement, can help get around walls or large appliances that can cause some trouble in a device receiving a clear signal. We do have our Xfinity Pro service, which can help in other ways as well, but it can also help with a Whole Home WiFi Assessment to determine if the current range is lacking, and would offer a range extender.

Customer Service

user_81od0x

Range extender

EG

XfinityThomasD

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