1 Message
Re addding unlimited Data... large overage bill.
I upgrade my internet speed, while using my ow modem, and it took away Unlimited Data. My kids all just downloaded a few new games and my usage shot through the roof. I'm paying more than business class internet now... The link to add back unlimited data gives me an error, the same error it gave years ago. However now I CANNOT GET A HOLD OF LIVE SUPPORT TO RE ADD THIS.
XfinityOrlandoM
Official Employee
•
1.4K Messages
29 days ago
@WilliamLikesSomeData
Thank you for reaching out to our social media team, it’s great we can connect this way! I understand how concerning it is to not have to worry about my data usage as I'm a single parent of two with two teenagers that are avid online gamers, so they do a lot of gaming , streaming and downloading of 4K material with all these new devices and apps they have out. Go ahead and shoot me a direct message and I'll be happy to add the unlimited data option on for you
To send a direct message you may need to:
Click "Sign In"
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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