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karins4
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24 Messages

Thursday, August 13th, 2026 6:33 PM

Re: "Bookshelf code invalid through rewards"

same issue here.  On PC, redeemed the book reward shortly after 12pm and when I try to redeem it on amazon it says "There as an error accepting the invitation".  I try to go back to rewards and it says the reward is out of stock and there are nothing listed in my redemption section even though I had several showing before and my other redemption from today, "Pokemon Detective Pikachu" movie isn't listed there either (I did get the movie though).

I also checked on mobile.  There it shows the book reward is out of stock and not showing in my redeemed benefits so I can't even get to the code over there to try it.

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5 days ago

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karins4

Regular Visitor

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24 Messages

5 days ago

support sent the correct link.  I was able to use the code I got from redeeming the book reward finally. 

The correct link is

https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode 

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XfinityAmandaB

Official Employee

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3.4K Messages

 

karins4 Thank you for bearing with me while we got the link for you so you were able to successfully redeem the code. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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XfinitySara

Official Employee

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2.8K Messages

5 days ago

@karins4 - Want us to take a closer look for you? If so, please send our team a direct message to continue.

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_n8smea

Contributor

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35 Messages

5 days ago

The OP has already found the other thread, but for anyone else, here's a forum thread with about a dozen users reporting the same issue:

https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

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