Re: "Disconnect services"

allow customers access to cancel online you crooks 

Hey there, @user_s976y1! You've come to the right place for support :) While our team would hate to see you go, we'd love to help in any way we can today. I've converted your comment into its own post so that this is tied to the correct profile and account. I'll gladly take a look at things with you! Could you please send our team a direct message to continue?

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support". 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!