Visitor
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9 Messages
Re: "Do any humans customer service agents work here anymore?"
I'm on the phone right now trying to figure out why my internet keeps dropping whenever I'm on a Teams call with a coworker and they share their screen, and the agent I'm talking to is clearly not a human being. It has been over 20 minutes, and I am no closer to resolving the issue, because I have to keep explaining what the issue actually is. This is horrible.
user_8qhqn7
Visitor
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9 Messages
4 hours ago
I'm also having a problem with Teams! For me, my internet goes down whenever someone else on the call shares their screen. According to speedtest.xfinity.com, my internet is "Blazing Fast" , so this shouldn't be a problem. I moved recently and got a new modem, and that's when these issues started.
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XfinitySara
Official Employee
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2.6K Messages
4 hours ago
Hey, @user_8qhqn7! We've converted your comments into your own post so that we can specifically address your account concerns. Thank you for sharing! Sorry to hear about the trouble you're having. We'd love to see what we can do to help :) What troubleshooting steps have you taken so far? This Connection Troubleshooting Tips link is a great place to start.
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user_c1ysde
Visitor
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2 Messages
2 hours ago
I just returned all my Xfinity equipment and canceled my account after decades of being a customer because of how bad the customer experience is. we’ve had an issue with our DVR for multiple weeks and nobody seemed to care nothing was of urgent or connected experience for them. so disappointing! Happy now with Att and direct tv
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