Visitor
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1 Message
Re: Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?
I am having this exact issue and was told on the phone that I am not eligible for peacock premium and they don’t know why it just doesn’t show up under my rewards even though I am a platinum member. I’ve been on the chatbox for 2 hours, spoke on the phone, no one can assist me. It’s really contradicting and misleading to customers to make it seem like rewards can get your peacock but then it not be offered easily to everyone under that tier. Like others have said u lost it when I went down to 500gb and then was excited about being platinum thinking I could get it back but no. No one has been able to explain why as a platinum rewards member don’t get it either. Truly frustrating.
XfinitySara
Official Employee
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2.3K Messages
1 day ago
Happy to take a look at your account as well, @user_n791vc.
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
We'll reply to your DM momentarily, thank you!
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