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Castiel47

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2 Messages

Wednesday, June 17th, 2026 7:54 PM

Re: "Need to Cancel Existing Account and sign up as new customer to get better rate."

Hello i know this is old thread and for the other customers who are having similiar problem i also cancelled my services neither xfinity employee or corporate give a [Edited: "Language"] about their existing customers and nothings gonna change

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XfinitySara

Official Employee

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2.6K Messages

1 day ago

Hello, @Castiel47 - We've converted your comment into its own post to better address your particular account concerns. What can we do to help today?

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Castiel47

Visitor

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2 Messages

My service is scheduled for tomorrow's 18th of june cancellation unless you can give me the same price that you are giving new customers that is $50 a month for gig wifi

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1 day ago

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XfinityAlyssaA

Official Employee

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2.7K Messages

We’d be happy to review any current eligible promotions to see how we can best assist @Castiel47.  To get started, please send us a direct message with your full name and the service address on the account.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it



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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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