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@XfinityDilary​ 

Thank you…..sorry this is long but several problems

recently switched from a now account to a regular account.  

1.  Have been trying to upgrade my channel line up.  Tried thru phone call first and they said it was done but it wasn’t. Then thru 2 dif chats but instead of taking care of changing my lineup and extras I want they just continued to try to get me into an Xfinity mobile phone. I mean seriously would not let up on trying to sell me mobile. Did not take care of my issue of changing my lineup.  I tried doing it thru the app but it won’t let me because it says an order was started and not completed. 

2.  I was billed for a month before the account was activated and charged while I was still paying the Now account.  So I need that fixed. 

3.  Internet keeps going out yet since switching from now account. 

4.  I have been asking for months for Comcast to come and take care of a Comcast dead wire that is hanging outside on the property and is only a few feet from the ground.  I already verified it is a Comcast line that had been cut awhile ago but no one takes care of it.  I believe it to be a safety hazard even if it isn’t live. 
Thank you,

Nicole

Thank you so much for clarifying all those details for us, @user_kqah29! We would be more than happy to address on the account concerns with you and ensure that the channels are taken care of, all the billing is cleared up, and the line concern is addressed. Can you please send us a DM to get started?

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