Visitor

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2 Messages

Saturday, August 1st, 2026 12:24 AM

Realistic Looking Email about Unsuccessful Payment

I received a very realistic looking email about an unsuccessful payment. The email was to the email account associated with my Comcast account. The branding, logos and typeface were all consistent with communications from Comcast.

I clicked the link and was taken to a page that looked exactly like an Xfinity page. I entered my identifying information without a second thought.

Immediately after I clicked OK. I had second thoughts.

The email is a fraud. Do not fall for it.

I cancelled my debit card and I have been on hold with my bank for over an hour.

Oldest First
Selected Oldest First

Expert

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119.7K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.6K Messages

4 hours ago

 

user_39656d Good morning! We appreciate you taking the time to share this experience with our Xfinity Forums Team. Sometimes it's hard to identify which emails are not authentic. Please be sure to also report the issue to our Customer Secuirty Assurance. This team specializes in alerts and threats of this nature. Thank you for bringing this to the communities attention! 
 
https://spa.xfinity.com/help 

 

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