Received a cancellation request even though I never requested a cancellation

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, @user_514f9u. Thank you for coming to the Xfinity Community Forum and for creating this post about your service cancellation concern. You mentioned needing service for another week, so it sounds like their may be a plan to move, is that correct? It's possible that the next tenant of your location has already placed an order for service, which may have triggered this messaging. Not to worry! You're in great hands with our team here :) We'll do everything we can to review your options and resolve this according to the best time frame for you.

I see that you've also sent us a direct message, which I'll reply to momentarily. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.