Visitor
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1 Message
Received an email titled "We received your cancellation request, and we're on it" But I did not request for cancellation!!!
Today I got an email from Xfinity stating that I they have received a cancellation request. However I didn't make such request what so ever! I tried to reach out to them and there was this Ai voice which didn't let me to talk and directed me to the chatbot which didn't understand whar I said!!!
Maybe my address doesn't have the apartment number being a reason. I want to update my address but couldn't even do that!!! But how can a request being placed without me trying to place it in the first place?
XfinityShawn
Official Employee
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1.8K Messages
3 days ago
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