user_a3fzpk's profile

Visitor

 • 

4 Messages

09/18/2026 10:54 PM

Received incorrect tv box replacement

I was told I would be sent a replacement X1 tv box to allow me to use multiview.  Was hoping to speak with live agent to get resolved 

Oldest First
Selected Oldest First

Official Employee

 • 

5K Messages

3 days ago

Hi! We appreciate you taking the time to visit and reach out to our Xfinity Forum. Please know that my team is always here to support you with your service needs. I understand you were informed that you would receive a replacement X1 Cable box. To confirm, did you receive an email stating that, or did you work with an agent on the equipment replacement? 

forum icon

New to the Community?

Start Here