Visitor
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1 Message
Received new equipment
I received the equipment upgrade and it won't work for me. I need to send it back, but there was not a prepaid label. Also - while inquiring on the website, I managed to somehow click something so they are sending me MORE equipment. I need this resolved before I get charged for all of this!! What has happened to customer service?!?!?!?!
XfinityChristy
Official Employee
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2.9K Messages
11 days ago
I'd be happy to take a closer look and help get this sorted out. Please send me a Direct Message with your full name and service address, and I'll review the equipment orders, check the status of any pending shipments, and go over your return options with you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We'll work together to make sure everything is straightened out.
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