Reconnecting our service

Last Sunday your crew came to re do our neigh underground table as she has built him every day they came and on a cable but cable across the top of the ground to her house long story short of our house and hook the cable to her house so I have been without cable since last Sunday, I called him Sunday night. They can’t get to it to fix it till the 21st was just a week in two days then they said that they would be here Thursday. They didn’t show then Friday they didn’t show and I’ve called them both days today. They told me they won’t be here till the 21st or 23rd rather in the meantime, we are without cable TV Internet, my home security system my nest thermostat we are retired and Home 24 seven it looks to me like Vince. It was their mistake. They would’ve come back the next day and fixed it so I am very perturbed with Xfinity when when you call me talk to somebody in India.