Recurring Outage – 4th Time with Same Issue, Now Facing 11-Day Wait – Need Immediate Escalation

I’m reporting a recurring service issue that Xfinity has yet to properly resolve. This is now the fourth time I’ve lost internet due to the same exact problem, and I urgently need escalation.

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Current Problem:

Modem is showing a blinking orange light, no internet access.

Issue began after I simply unplugged and replugged the modem.

Modem fails to reconnect without a technician visit.

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History:

This has happened three previous times with the exact same symptoms.

The last occurrence left me without service for 9 days while waiting for a technician.

Every time, unplugging the modem results in complete service loss that requires a tech.

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Today’s Support Response:

I called customer support and was offered a technician appointment on July 10 – 11 days from now.

This is not acceptable, especially given the repeated history.

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My Situation:

I rely on internet access daily for work and essential needs.

I’ve been a long-term customer and continue paying for service I’m frequently not receiving.

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What I Need:

1. Immediate escalation of this ticket.

2. Technician visit within 2–3 days, not 11.

3. Investigation into the root cause of this recurring failure.

4. Service credits for repeated, extended outages.

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This is a repeat service failure, not a one-time issue. I need someone with authority to take ownership and resolve it properly.

Thank you.