Greetings, user_sp01x8! Thanks for reaching out to our XFINITY Community forum and returning your mobile phone. We understand it is important to receive your refund as expected. Rest assured, you have reached the right team that can help look further into this matter. How long ago did you return your Mobile phone?
user_sp01x8 I'm sorry that the refund has not processed yet. Did you send the phone back using a return label issued on the device? Do you happen to have the tracking details. We can certainly help out to locate the device and have the refund processed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
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486 Messages
2 months ago
Greetings, user_sp01x8! Thanks for reaching out to our XFINITY Community forum and returning your mobile phone. We understand it is important to receive your refund as expected. Rest assured, you have reached the right team that can help look further into this matter. How long ago did you return your Mobile phone?
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user_sp01x8
Visitor
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2 Messages
1 month ago
I returned the unopened unused phone over a month ago.
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