Refund and cancel

Whenever I select issues, "something goes wrong" and refreshes

I never got the setup kit despite it saying it would take 3 to 5 business days and I requested it 2 weeks ago. When I tried to call on the phone, the representative hung up on me. I would like a full refund.

Responses

EG

Expert

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109.8K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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3.1K Messages

4 days ago

@user_ebq9ok I am sorry to hear you did not get your get started kit. Is this for home services or business?

3

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U

user_ebq9ok

3 Messages

It was home. You phone line also hung up on me after I was on hold for 20 minutes!

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4 days ago

0

U

user_ebq9ok

3 Messages

I ask for an escalation and silence for a full 20 minutes then it abruptly hung up. This is ridiculous!

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4 days ago

0

XfinityDena

Official Employee

•

3.1K Messages

@user_ebq9ok

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

0

user_ebq9ok

Refund and cancel

EG

XfinityDena

user_ebq9ok

user_ebq9ok

XfinityDena

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