2 Messages
Refund
Yesterday I spoke with an agent about a refund where they had taken a payment out twice and they assured me it would be in my account in 4 to 7 hours because it’s already been over a week and it is still not in my account
2 Messages
Yesterday I spoke with an agent about a refund where they had taken a payment out twice and they assured me it would be in my account in 4 to 7 hours because it’s already been over a week and it is still not in my account
XfinityJeniece
Official Employee
•
3.2K Messages
6 days ago
Hey there, user_9q9k4k, thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to check on the status of that refund. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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