Visitor
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1 Message
Refund
I made a double payment and was never refunded. Your office said “everything was fine on their end” and it was sent. I still have not received the refund of $309.
Visitor
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1 Message
I made a double payment and was never refunded. Your office said “everything was fine on their end” and it was sent. I still have not received the refund of $309.
XfinityQuemekia
Official Employee
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270 Messages
4 days ago
Hello and thanks for taking the time to be a part of our community forum @user_j2rzoa, I'm sorry to hear about the double payment, have you submitted a refund request?
Typically, when you accidentally double-pay your Xfinity bill, the overpayment will likely be credited to your account, reducing the balance of your next bill.
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