Visitor
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1 Message
Refund
I have been requesting a refund for almost on month now on failed to resume service that was paid.....even after a tech was at my house for over 3 hrs and states it was an issue on the company's end not.ours
Visitor
•
1 Message
I have been requesting a refund for almost on month now on failed to resume service that was paid.....even after a tech was at my house for over 3 hrs and states it was an issue on the company's end not.ours
XfinityJeff
Official Employee
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317 Messages
19 days ago
Good morning @user_954c4k, and thanks for posting to the community forums with your concern today, I hope you are having a good week so far. I am sorry to hear that you are still waiting on a refund, I know that can be frustrating. You have reached the right team that can take a look at this for you and see what is holding up the refund. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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