Hello @user_br8rk0, thank you for taking the time to leave a post. Sorry you’re having such a frustrating experience trying to get your refund. I know how stressful it can feel when you’ve taken the right steps and are still being told nothing shows on their end. Could you share a few more details about the refund you’re requesting? For example, what line of service is it for, and is the refund related to an early disconnect or an overpayment on the account?
@user_br8rk0, thanks for those details, but it's still unclear what the nature of the refund is. Let's see if we can figure it out together and get this taken care of. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarshante
Official Employee
•
1K Messages
2 days ago
Hello @user_br8rk0, thank you for taking the time to leave a post. Sorry you’re having such a frustrating experience trying to get your refund. I know how stressful it can feel when you’ve taken the right steps and are still being told nothing shows on their end. Could you share a few more details about the refund you’re requesting? For example, what line of service is it for, and is the refund related to an early disconnect or an overpayment on the account?
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