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user_i4nas9
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Thursday, July 23rd, 2026 1:50 AM

Refund

Hi, i am having a problem getting my refund, i received an e-mail with a link to create an account and sign in with a token # of [Edited: "Personal Information"]. After i set up my profile and signed in, I entered my debit card information and tried to send the refund to my card but i got an error message that read (system error/try again later) i tried about three more times making sure everything i had entered was correct. So then i called them and was told that they did not know what the problem was and they would send in a ticket to get it fixed they said that should be three business days. That is today. now it wont allow me to sign in at all. Can you please see what the issue is, i have been waiting on this refund

Thank You

[Edited: "Personal Information"]

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10 days ago

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XfinityDilary

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3.6K Messages

10 days ago

user_i4nas9. Thank you for bringing this to our attention, and I apologize for the frustration this has caused. I understand you've been waiting for your refund and have already spent time troubleshooting the issue with the refund portal, including contacting support and waiting for the ticket to be reviewed. We'd be happy to take a closer look and see what information is available. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

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