Hello @user_2aouin, thank you for taking the time to leave a post. Sorry to hear that your service has still not been restored. I can certainly understand how frustrating that must be, especially after making a payment and continuing to experience a loss of service. To better understand the situation, was the payment made on 9/12/2026 for a past-due balance? If so, was the full requested amount paid?
Yes it was for the past due amount. It was paid on this account
[Edited: "Personal Information"] number at my previous address which is [Edited: "Personal Information"]. My current address is [Edited: "Personal Information"]. You all have put in a ticket several times now and nothing has been done yet. At this point I just want a refund and I will find another internet provider.
@user_2aouin, thanks for those details, but please, for your safety and per the forum rules, do not post personal information publicly. We can check to see if you are eligible for a refund.
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XfinityMarshante
Official Employee
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1.5K Messages
7 days ago
Hello @user_2aouin, thank you for taking the time to leave a post. Sorry to hear that your service has still not been restored. I can certainly understand how frustrating that must be, especially after making a payment and continuing to experience a loss of service. To better understand the situation, was the payment made on 9/12/2026 for a past-due balance? If so, was the full requested amount paid?
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