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user_3ubyhn
1st Topic

Visitor

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1 Message

10/28/2026 2:37 PM

refund

I moved in August and received a bill showing a credit of -36.15 for my old address. Old account number is (removed personal information)

I would like to have this credit applied to my new account ending in (removed personal information)

Question

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Updated 

58 minutes ago

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EG

Expert

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122.6K Messages

4 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityVictor

Official Employee

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2.6K Messages

58 minutes ago

 

user_3ubyhn Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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