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user_g4zx6h
1st Topic

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Wednesday, October 23rd, 2024 10:39 PM

reimbursement for damage caused by Comcast

I represent a commercial property owner in Salem, Oregon. An underground boring project by Comcast looks to have veered off course and punched through our sewer pipe. I need to know how to submit a claim for reimbursement.

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Updated 

1 month ago

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EG

Expert

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107.1K Messages

1 month ago

The concern is not "X1" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMartyR

Official Employee

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1.5K Messages

1 month ago

 

user_g4zx6h Thank you for reaching out! I'm sorry to hear your sewer line was damaged due to a cable bore. We would be more than happy to help submit a property damage claim for you. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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