Rejected Outlook Emails

I keep getting this message when trying to send emails to comcast accounts from my outlook email address.

resimta-a2p-651730.sys.comcast.net rejected your message to the following email addresses:There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

resimta-a2p-651730.sys.comcast.net gave this error:
zgGetH2d7VAPLzgGgtRbzt Prohibited by policy

Responses

XfinityMartyR

Official Employee

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1.9K Messages

3 days ago

user_gj2513 Thanks for reaching out! You can report this to our CSA (Customer Security Assurance) Team here:

Customer Security Assurance

7

0

U

user_gj2513

4 Messages

This link does not work.

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3 days ago

0

XfinityJohnG

Official Employee

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1.6K Messages

@user_gj2513 You should be able to reach the security team through the https://spa.xfinity.com/ site. If that does not work reach back out here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

0

U

user_gj2513

4 Messages

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

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3 days ago

0

XfinityJohnG

Official Employee

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1.6K Messages

That is very strange @user_gj2513. If the https://spa.xfinity.com/ is not working for you, send me a direct message with the full name and complete address for your service.

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

3 days ago

0

the-pc-md

Visitor

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3 Messages

Experiencing the same 'prohibited by policy' error, as well as failure for SPA website link. Likewise access to DM is nowhere to be found on the forums site.

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2 days ago

0

Again

Expert

•

31.4K Messages

2 days ago

You can call Customer Security Assurance:

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

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BruceW

Gold Problem Solver

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26.3K Messages

1 day ago

@user_gj2513 wrote: "Bad Request ... Your browser sent a request that this server could not understand. ..."

When you get a "Bad Request" message on a spa.xfinity.com link, try opening it in a different browser or in a Private/InPrivate/Incognito window.

When you Comment on a post (by scrolling down to "Comment on this post here...") I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

1

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the-pc-md

Visitor

•

3 Messages

Thanks, Bruce... been there, done that. Same result.

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1 day ago

0

Customer Service

user_gj2513

Rejected Outlook Emails

XfinityMartyR

Customer Security Assurance

user_gj2513

XfinityJohnG

user_gj2513

Bad Request

XfinityJohnG

the-pc-md

Again

BruceW

When you Comment on a post (by scrolling down to "Comment on this post here...") I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

the-pc-md

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