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Tuesday, April 8th, 2025 7:05 PM

Relocate outside wires

Hi, I’m building a patio with an awning but your cables are hanging too low that the awning will hit the wires. Where can I request to relocate the wires I can pull out my awning 

Official Employee

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853 Messages

10 days ago

Good afternoon @user_wbcmuu. You've come to the right place! If you could send our team a direct message with your full name and full address, we can submit a request to have the lines raised/moved. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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