Relocate Overhead Utility Line to Underground

Hello @user_ie2wfp, thank you for taking the time to leave a post. We'd be happy to assist with your request to relocate the line. Before proceeding, there are a few important details we'd like to make you aware of. A site visit is required for this type of request, and there is a $100 non-refundable visit fee associated with the evaluation. Additionally, either the primary account holder or an authorized account manager must be present during the visit. If you're interested in moving forward, we'd be happy to gather the necessary information and help determine the next steps for having the overhead line evaluated for relocation or burial.  For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.