Visitor
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2 Messages
Relocating aerial line underground
I would like to put my aerial drop underground. I was in contact with support back in Sept 2025 and I previously met with a technician who said to re-contact Comcast after the conduit was installed. The conduit has now been installed. Please let me know what steps I should take next to proceed with this project. Thank you!
XfinityAmandaB
Official Employee
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2.9K Messages
6 days ago
@user_af186a Thank you for stopping back in now that your conduit was installed. We would be happy to help look into getting your next steps started for you to relocate/change the type of drop you have. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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116.4K Messages
6 days ago
Concern moved here to the Customer Service help section.
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XfinitySara
Official Employee
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2.4K Messages
3 days ago
Hello again, @user_af186a! I just sent you a Direct Message (DM) following up on the work we've done. I'm very glad we were able to get a tech out there yesterday, and it looks like our work was completed! But I want to make sure we're not missing any other pending or potential work they may have discussed with you yesterday, so please feel free to respond to our DM in the next day or two if there's anything else we can help with. Our team will always be here to help in any way possible!
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