Visitor
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1 Message
remote modem reset
I cannot find the modem reset button at xfinity.com anymore. Can I still send my modem a reset command when I'm away from home?
Visitor
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1 Message
I cannot find the modem reset button at xfinity.com anymore. Can I still send my modem a reset command when I'm away from home?
XfinityArmand
Official Employee
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1.9K Messages
6 months ago
Hi there @sean451! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum! We are so glad to hear from you and happy to help in any way that we can. You should be able to complete basic troubleshooting steps online at xfinity.com or by using our Xfinity app. If you are unable to find that function online, you can always run signals out to your modem using the Xfinity app.
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user_u1y61z
1 Message
1 month ago
My dad has no Internet service from Xfinity, but cable service is provided by his senior living community. He has voice service from Xifinity for his home phone. We have had to physically reset his voice modem yesterday and today. I did discover a voice modem reset online on Xfinity.com, but there is no option in the Xfinity mobile app. How can I 1) check the health of his modem and 2) reset his voice modem remotely if the need arises? He is 96 year old Luditte, and I live out of state. Any assistance you could offer will be most appreciated. Thank you in advance for your help!
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