New Poster
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5 Messages
Remote trouble
The volume, mute and power buttons intermittently stop working on our XR15 remote. I ran all the troubleshooting, reset and re-pairing. I don't know which thing actually worked but whichever it was it only works for maybe 30 minutes and then stops working again. We got a replacement remote today which initially worked fine after setting it up but the same buttons stopped working after a very short period of time. I've seen other people posting about the same problems on and off for the last 4 years. I'm wondering if this is a known problem for this remote or if maybe a software update was done recently that caused it.
I picked up a new box and remote today but got the same results.
XfinityAlyssaA
Official Employee
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1.7K Messages
7 hours ago
Good evening @shaye30, and thank you for reaching out on our Community Forums with your XR15 remote issues, we appreciate it. Thank you for letting us know that the volume, mute and power buttons are only working intermittently even after trying to reset and repair the remote. I also see that you stated you picked up a new remote and box today so that's definitely surprising you are still experiencing these issues. To confirm, do you have fresh batteries in the new remote? Does the LED light flash when you are attempting to use the volume, mute and power buttons?
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