Hi! @user_m2088f What's going on with your current remote? What kind of remote do you have? Not working after new batteries or is it broken or missing?
We recommend that you simply swap out your old or broken remote for a new one at an Xfinity Retail Store near you.
If you're an Xfinity X1 or Flex customer, you can also order a remote control to be shipped to you via UPS in a Getting Started kit (accessory shipping and handling fees will apply) through the Xfinity Assistant.
We can also order a new remote through direct message on this platform.
XfinityEva
Official Employee
•
1.9K Messages
4 days ago
Hi! @user_m2088f What's going on with your current remote? What kind of remote do you have? Not working after new batteries or is it broken or missing?
We recommend that you simply swap out your old or broken remote for a new one at an Xfinity Retail Store near you.
If you're an Xfinity X1 or Flex customer, you can also order a remote control to be shipped to you via UPS in a Getting Started kit (accessory shipping and handling fees will apply) through the Xfinity Assistant.
We can also order a new remote through direct message on this platform.
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