Visitor
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1 Message
Removal of exterior cables and box from home.
Hello, I discontinued my Xfinity service earlier this year and at that time, the agent assisting with this told me that a service tech would be out to remove the cabling and box from the exterior of my home. Six months later and it is still there. I have tried calling but have been unable to connect with a live person. I would like to have this taken care of. Thanks.
EG
Expert
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107.1K Messages
28 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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2.5K Messages
28 days ago
Thank you for reaching out @user_8511ef We do not remove wiring or the pedestals from homes. Did you want to see about relocating? This is a chargeable service visit to survey the location and doesn’t guarantee we can relocate the line. It would be a non-refundable charge to have a technician visit your home to determine if we can relocate the drop.
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