Visitor
•
1 Message
Remove Choice TV and switch to 2 Gig internet
I'm looking for assistance removing Choice TV from my account while keeping my internet service.
I currently have an account specific offer displayed when I manage my plan online for 2 Gig internet at $115/mo for 5 years, with a 5-year price guarantee, no annual contract, unlimited data, and Wifi equipment included.
I contacted Xfinity sales chat, but they were unable to access the same offer and referred me to the rentention/loyalty team. I am unable to call at the moment and would prefer to handle this through direct messaging if possible.
Can an Xfinity representative please assist me with completely removing Choice TV and applying the 2 gig offer currently displayed on my account? I have screenshots of the offer if needed.
Cheers!
XfinityRay
Official Employee
•
4.3K Messages
6 days ago
Greetings, @foehammer007! Thanks for reaching out about making changes to your plan. We are glad to further help! We can check is we see the promotion you want for the 2 Gig plan and make changes to the TV service. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0