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user_u34a34
1st Topic

Visitor

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1 Message

Tuesday, May 5th, 2026 6:17 PM

Remove old lines and box

My home that has an arris box attached to the exterior of the home and power lines from previous services. I do not currently use xfinity services, how do I contact Somebody to get a technician sent out to remove the no longer needed arris box & power lines? 

My house is being painted today and tomorrow 

Question

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Updated 

15 days ago

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XfinityThomasD

Official Employee

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1.8K Messages

2 months ago

 

user_u34a34 Thanks for taking a moment to create a post on our Community Forums. My team can help submit a ticket to have the lockbox and lines removed from your home. I will mention that it may take a few days to create the work order and schedule local maintenance teams to have the work completed though. To get started, please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_6ra42c

Visitor

 • 

1 Message

15 days ago

Hello, I need help with the same issue - there are old comcast boxes and cable lines attached to the exterior of my home that needs proper removal. How can I schedule a team to come out and remove all the equipment? 

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XfinityCarolyn

Official Employee

 • 

248 Messages

@user_6ra42c Thanks for reaching out to us about your cable box and lines. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
 
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


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15 days ago

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