Remove old xfinity boxes

@XfinityMatthew​ hi there, yes correct this box is attached to the house.

Perfect! Thank you for clarifying that for me. In order to get started I will need you to send me a direct message with your full name and address. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

thank you i will do that now

Hey @jo3_6pack, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the exterior cable equipment. With the request showing as completed, it most likely means that the request was reviewed, and an appointment was scheduled. 

Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.

We recommend reviewing our Getting Started in the Xfinity Help & Support Forum, Xfinity Forum Guidelines, and our Xfinity Forum Acceptable Use Policy to familiarize yourself with the rules and guidelines. 

To begin, please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help look at the request you have already submitted.