Hello user_29q01j! Thanks for reaching out to us on our Xfinity Forums page! I'm sorry that you are not able to remove the unlimited data from your internet plan, but I would be happy to help out. I know 1.2 TB is a lot of data, so many families don't need the unlimited option and if you don't have one of our new plans you may be paying extra for that service each month.
Let's check out your account and take care of this request for you. Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.7K Messages
4 hours ago
Hello user_29q01j! Thanks for reaching out to us on our Xfinity Forums page! I'm sorry that you are not able to remove the unlimited data from your internet plan, but I would be happy to help out. I know 1.2 TB is a lot of data, so many families don't need the unlimited option and if you don't have one of our new plans you may be paying extra for that service each month.
Let's check out your account and take care of this request for you. Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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