Visitor
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1 Message
Remove user-owned equipment from Xfinity account
I have a Netgear C7100V listed on my account that's no longer connected but I'm unable to remove it from the list. I need it removed so that my currently connected user-owned Netgear CM2050 is the only modem listed as equipment on my Xfinity account.
Accepted Solution
XfinityAdrienne
Official Employee
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2.5K Messages
4 hours ago
I am happy we were able to get everything cleared up with the equipment on the account, @user_bj4ctf! Please don't hesitate to reach out to us here, we are happy to help! Have a wonderful rest of your day.
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EG
Expert
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123.1K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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2.5K Messages
6 hours ago
Good Morning, @user_bj4ctf! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from regarding the need to have the equipment reflected properly on the account. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
We will work with you further in DM to ensure the account specific details are cleared with the equipment.
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