5 Messages

Saturday, August 1st, 2026 1:44 PM

Renew cable package

Trying to get to a chat agent but stuck in the assistant loop

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Official Employee

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1.9K Messages

6 hours ago

 

user_gh1b7e Thanks for posting on our Forums. Our team would be happy to help review your services and available promotions. We will need your information and would ask you to send us a secure direct message with your name and address to get started.
 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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