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user_3dkldx
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Monday, March 23rd, 2026 6:19 PM

Reopen Bury Cable Request

I received an email that my service request to bury a cable was complete. It has not been completed. How do I reopen the ticket?

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XfinityThomasD

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1 hour ago

 

user_3dkldx Thanks for creating a post. Was it a ticket starting with an ECM # that was closed? I ask since that ticket would be the submission to have the work order created for the drop bury, which is then scheduled and worked by the maintenance crews.

 

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