2 Messages
Rep changed my data plan and now I keep running out of data amlost
Was told when changing plan data wouldn’t change now I keep getting messages that data is running out
2 Messages
Was told when changing plan data wouldn’t change now I keep getting messages that data is running out
XfinityBillie
Official Employee
•
2.8K Messages
1 month ago
@user_m5dtd9 I understand the concern if you are receiving those notifications that you've used most of your data. I'd love to take a look at the account and see how we can help you with getting that unlimited data option back on the account. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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