Rep changed plan

I called in to get some unreturned equipment fees taken off my account and instead was given a new plan of my initial 1.3gbps, peacock included, and xfi complete. Storm ready device I was half way paying and one last payment for an installment plan for a past due bill. Rep changed me into a new contract canceling previous services and leaving me with a balance of my equipment in full. Second plan they had for me was 80 for 500mbps and I was paying my equipments. I did not want that and they could not change me back into my old plan. They told me to take there new offer or go online and search for a plan which I did and today I go to return my old equipment at a xfinity store and they cancel my services.