Repair service repair of cables has never been completed. It’s been weeks now.

Comcast is to be coming out and replacing cables at my residence and overhead at the street to finish a repair. They have not been out again for weeks now. Still having intermittent Internet and the cables have not been replaced the temporary cables have been run, but they are intermittent failures.

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user_xgta8w

Visitor

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3 Messages

6 days ago

I cannot get anyone on the phone live. Comcast is totally un responsive.

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XfinityRichard

Official Employee

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2.1K Messages

Hi there!, @user_xgta8w Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with your Internet service and getting the lines repaired. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

0

EG

Expert

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111.4K Messages

6 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_xgta8w

Visitor

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3 Messages

The big issue how can you talk to a person. Everyone I message back and forth but never got any follow up. When they said I would hear from someone.

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4 days ago

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XfinityAlfonso

Official Employee

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1.8K Messages

We want to be that conduit between you and the local teams, and we will do all we can to help. Please send that direct message so we can collect your relevant account details.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

0

user_xgta8w

Repair service repair of cables has never been completed. It’s been weeks now.

user_xgta8w

XfinityRichard

EG

user_xgta8w

XfinityAlfonso

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