4 Messages
Repeated Service Outages – Request for Resolution
I am writing to express my frustration regarding the numerous service outages I have experienced recently. The repeated interruptions to my internet service have been disruptive and have made it difficult to reliably work, communicate, and use the service I am paying for.
These outages have occurred multiple times, and I would appreciate it if Comcast could investigate the underlying cause rather than simply restoring service temporarily. Please review my account and service history, identify what is causing these repeated disruptions, and provide a permanent solution.
Please let me know what steps will be taken to resolve this issue and prevent further outages. I would appreciate a prompt response.
WahooInteresting
Visitor
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1 Message
6 days ago
Its gotten bad, Xfinity is about to be fired.
1
XfinityDemitrius
Official Employee
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3K Messages
6 days ago
Hey @user_e9i4p5, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the connectivity issues. We certainly know how important it is to have a reliable Internet connection from working from home, online schooling, and basic entertainment needs. Let's go ahead and take a look at some things.
When you experience issues, do you receive notification via SMS or the Xfinity App or of ongoing service interruption? If no interruptions are taking place, it could be something isolated to the home and not a neighborhood wide issue. We would first need to try and pinpoint where the issue actually is so we can begin troubleshooting.
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