Hello, @user_nk7fu8 thank you for reaching out over Xfinity Forums. You've contacted the right place for support. I'd like to help with the TV equipment not working, and wanted to know if you happened to run through any troubleshooting to see if the equipment can get fixed remotely without needing a replacement.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I had a few questions that would be helpful when you have time to answer:
- Does the equipment power on? - Are you receiving any error messages or codes?
@XfinityJustinC The device light comes on, but does not seem to do anything. I tried a different box from elsewhere in the house and it worked. The television screen simply says the input is not receiving a signal
user_nk7fu8 Thank yolu for being our eyes and ears on the other end. Have you tried using the Xfnity app to troubleshoot?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for allowing us the opportunity to help. user_nk7fu8. I’m sorry you’re experiencing trouble, and I’d like to help get this sorted out. Could you share a bit more about what you’re seeing on your end? For example, are certain channels affected, or does the screen appear completely black? Also, are you still able to watch your lineup through the Xfinity Stream app? Any details you can provide will help us understand what’s going on and get you back up and running.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinC
Official Employee
•
2.1K Messages
18 days ago
Hello, @user_nk7fu8 thank you for reaching out over Xfinity Forums. You've contacted the right place for support. I'd like to help with the TV equipment not working, and wanted to know if you happened to run through any troubleshooting to see if the equipment can get fixed remotely without needing a replacement.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I had a few questions that would be helpful when you have time to answer:
- Does the equipment power on?
- Are you receiving any error messages or codes?
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