Visitor
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8 Messages
Replace Green telecommunications box in my front yard.
Original request was made a year ago and the issue is still not resolved. Now it's been a year and a half.
HELP! Five months ago Comcast did work in my front yard and dismantled the green telecommunications cable box. The box now is broken and needs to be replaced and will not fit over the exposed equipment. I have submitted multiple tickets on this and the issue has not been resolved. Equipment and wires are exposed to the elements, without cover for the past 5 months. How can we have the green telecommunications cable box replaced?
XfinityKassie
Official Employee
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1.4K Messages
24 days ago
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_7f2325
Visitor
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8 Messages
16 days ago
The problem is still not resolved.
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user_zi7ehe
1 Message
16 days ago
How can I talk to a Xfinity person to report a problem?
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user_7f2325
Visitor
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8 Messages
7 days ago
Update: The issue is still not resolved. Here is the most recent reply from the latest person to try to resolve this issue.
"I sent it again last week and still never got a reply like usual. Im not sure why but ill tell my supervisor personally one more time but honestly i would recommend maybe contacting the better business bureau or something because im not sure what else to do to get someone to act. Maybe Contact corporate with the evidence of the timeline. Im sorry im not sure. I can only do so much."
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user_7f2325
Visitor
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8 Messages
7 days ago
This is the view from my driveway, since January 2023.
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